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THE GOODS SHOULD BE UNUSED, IN RE-SALEABLE CONDITION WITH THE ORIGINAL PACKAGING. CARE SHOULD BE TAKEN WHEN UNPACKING THE GOODS WITH THIS IN MIND, TO KEEP ALL THE PACKAGING INTACT.
The cost of returning the product remains the responsibility of the customer who should note our delivery charges are subsidised. You can arrange to the return the goods by your own transport method to receive a full refund including your original delivery charge or alternatively we can arrange collection through our specialist furniture carrier. A charge will be made for that service to cover the cost of the return transport.
Once your return has been received and inspected, we will process a full refund less any charges if applicable to your credit/debit card or your original payment method within 7 days.
Returns will not be accepted without prior authorisation.
IF THE GOODS ARE DAMAGED, WE REQUIRE DIGITAL PHOTOS OF THE DAMAGED ITEM AND IF WE ARE UNABLE TO REPAIR THE ITEM TO MANUFACTURING STANDARDS, WE WILL REFUND/REPLACE THE PRODUCTS FREE OF CHARGE.