Shipping Policy

This Shipping Policy applies to orders placed through GlassTablesOnline.

Delivery area

Due to the size, weight and fragile nature of our products, orders are delivered using a specialist two-person furniture delivery service.

We currently deliver to mainland Great Britain only, covering most addresses in England, Scotland and Wales.

We do not currently deliver to:

• Northern Ireland;

• The Isle of Man;

• The Isle of Wight;

• The Channel Islands; or

• Other offshore locations.

Some remote mainland postcodes may also be outside our carrier’s delivery area or may require additional arrangements. Please contact us before ordering if you are unsure whether we can deliver to your postcode.

Delivery charges

The applicable delivery charge will be displayed at checkout before you complete your order.

If your postcode requires an additional charge or cannot be served by our specialist carrier, we will contact you before dispatch. We will not collect an additional payment without your agreement.

Delivery times

Delivery normally takes 2–5 working days from acceptance of your order, provided the product is in stock.

Working days are Monday to Friday, excluding UK public holidays.

The delivery period is an estimate rather than a guaranteed appointment unless we have expressly agreed otherwise with you.

Products marked as pre-order, made to order or awaiting stock may have a longer delivery time. The applicable estimate will be shown on the product page or communicated before we accept your order.

Arranging your delivery

Our specialist carrier will normally contact you by telephone, text message or email to arrange or confirm your delivery date and delivery window.

Please ensure that the telephone number and email address supplied with your order are correct.

A responsible adult must be present at the property to accept the delivery.

Two-person delivery service

Our standard service includes delivery by a two-person team to [INSERT: THE ENTRANCE OF THE PROPERTY / A GROUND-FLOOR ROOM OF YOUR CHOICE / A ROOM OF YOUR CHOICE].

Assembly, removal of existing furniture and disposal of packaging are not included unless expressly stated when you place your order.

The delivery team will not remove footwear. We recommend protecting floors and other vulnerable surfaces before delivery.

Access to the property

Before ordering, please check both the product dimensions and packaged dimensions to ensure the goods will fit safely through:

• Roads and entrances;

• Gates and pathways;

• Doorways and hallways;

• Staircases and landings; and

• Lifts, where applicable.

You must tell us before delivery about anything that could affect access, including:

• Narrow or restricted roads;

• Parking or loading restrictions;

• Steps, narrow entrances or stairways;

• Upper-floor delivery without a suitable lift;

• Parking permits; or

• Any other unusual access conditions.

Our delivery team may refuse to move an item through an area they reasonably consider unsafe or where doing so is likely to damage the product or property.

If delivery cannot be completed because the item does not fit or we were not informed about an access restriction, reasonable redelivery or return charges may apply.

Receiving and inspecting your order

Please inspect the external packaging and check the number of cartons before accepting the delivery.

If you notice visible damage:

• Show it to the delivery team;

• Ask for it to be recorded on the delivery note;

• Photograph the packaging before opening it; and

• Contact us as soon as reasonably possible.

Please report visible damage, missing cartons or incorrect items to [CUSTOMER SERVICE EMAIL], preferably within 48 hours. This helps us investigate the matter promptly with the carrier, but it does not affect your statutory rights.

Signing a delivery note does not remove your statutory rights.

Failed deliveries

If nobody is available during the agreed delivery appointment, or delivery cannot be completed because of an undisclosed access problem, the carrier may return the goods to its depot.

We may charge the reasonable cost of arranging another specialist two-person delivery where the failed delivery was caused by circumstances within your control. We will confirm any charge before arranging redelivery.

No redelivery charge will apply where the failed delivery was caused by us or our carrier.

Delivery delays

We will contact you if we become aware of a significant delay.

If we cannot deliver within the agreed delivery period, you may ask us to deliver within an appropriate additional period or exercise any other rights available under UK consumer law.

Nothing in this policy limits your legal rights where delivery by an agreed date was essential.

Split deliveries

Orders containing more than one product may arrive in separate deliveries. Individual products may also be supplied in multiple cartons—for example, a glass top and a separate base.

Please check that every carton listed on the delivery documentation has been received.

You will not be charged additional delivery fees where we choose to split an order.

Responsibility for the goods

The goods remain our responsibility until they are physically received by you or by someone you have nominated to accept them.

Changes and cancellations

Please contact us as soon as possible if you need to change the delivery address or cancel your order.

We cannot guarantee that an address can be changed after dispatch. Your cancellation and return rights are explained in our Returns, Cancellations and Refunds Policy.

Contact us

For questions about delivery, please contact:

GlassTablesOnline
Email: support@glasstablesonline.com
Business address: SKUMETRY LTD,  20 Wenlock Road, London, England, N1 7GU