Returns, Cancellations and Refunds Policy

We hope you are delighted with your purchase from GlassTablesOnline. If you change your mind or experience a problem with your order, please follow the process below.

This policy applies to purchases made through our website and does not affect your statutory rights.

Cancelling or returning an unwanted item

You may cancel your order for any reason from the date you place it until 14 days after the day you, or someone nominated by you, receives the goods.

To cancel, contact us within this period at:

Email: support@glasstablesonline.com

Please provide your order number and details of the item you wish to return. You do not need to give us a reason for cancelling.

After telling us that you wish to cancel, you must return the goods—or arrange their collection-within a further 14 days. Returns must be authorised before goods are sent so that we can provide the correct return instructions.

Condition of returned goods

You may unpack and inspect an item as you reasonably would in a shop.

Please take particular care when unpacking and inspecting glass furniture. Until it is returned, you are responsible for taking reasonable care of the item.

Where possible, goods should be returned:

• Unassembled;

• Complete and with all components, fixings and instructions;

• Securely protected in their original packaging; and

• In a condition suitable for safe return transportation.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods. This may include damage caused by assembly, use, inadequate repackaging or careless handling.

Not having the original packaging does not automatically remove your right to cancel. However, furniture and glass must be packaged safely, and any loss in value or damage caused by inadequate packaging may be deducted from the refund.

Return costs and collections

Unless an item is faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning it.

You may arrange your own suitable and insured carrier to return the goods to our designated returns address. Because our products include large, heavy and fragile items, ordinary parcel services may not be suitable.

Alternatively, we can arrange collection through a specialist furniture carrier. The collection charge will be confirmed before you agree to the collection. Typical collection charges are:

£50+VAT (Mainland England & Wales)

Collection charges depend on the item, location and service required. We do not add an administration or restocking fee to statutory cancellations.

If you arrange your own return, the goods remain your responsibility until they are received by us. We recommend obtaining appropriate transit insurance and proof of delivery.

Please do not return goods to us without prior authorisation.

Refunds for unwanted goods

We will refund:

• The price paid for the returned goods; and

• The cost of our least expensive standard delivery service offered when you ordered.

If you selected an enhanced or premium delivery service, such as express or timed delivery, we are not required to refund the additional amount above our standard delivery charge.

Refunds will be made using your original payment method unless expressly agreed otherwise.

We may withhold the refund until we have received the goods or you provide evidence that they have been returned, whichever occurs first. We will issue the refund without undue delay and no later than 14 days after that point.

Any permitted deduction for diminished value will be explained to you.

Orders cancelled before dispatch

If you wish to cancel before your order has been dispatched, please contact us as soon as possible. If dispatch can be stopped, we will cancel the order and issue the applicable refund.

If the order has already entered the delivery network, it may need to be treated as a return and collection costs may apply unless the goods are faulty or incorrectly supplied.

Bespoke and personalised products

The statutory right to change your mind does not normally apply to goods made to your specifications or clearly personalised for you.

This may include custom dimensions, colours, finishes or other non-standard features manufactured specifically at your request. We will clearly identify any product as bespoke or personalised before you place your order.

This exclusion does not apply where the goods are faulty, damaged, not as described or otherwise do not conform to the contract.

Damaged, faulty or incorrect goods

Please inspect your delivery as soon as reasonably possible.

If an item arrives visibly damaged, where practical:

• Note the damage on the delivery paperwork;

• Photograph the packaging before opening it;

• Photograph the damaged item, carton label and packaging; and

• Contact us promptly at support@glasstablesonline.com, quoting your order number.

We ask customers to report visible transit damage within 48 hours because this helps us investigate the matter with the carrier. However, failing to report damage within 48 hours does not remove your statutory rights.

If goods are faulty, damaged, not as described or incorrectly supplied, we will provide an appropriate remedy in accordance with the Consumer Rights Act 2015. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.

Where you validly reject faulty goods, we will cover the reasonable cost of returning or collecting them. We may ask for photographs or other reasonable information to help us assess the issue, but this will not restrict your statutory rights.

Damage caused after delivery through misuse, accidental damage, incorrect assembly, failure to follow instructions or ordinary wear and tear is not treated as an inherent fault.

Failed collection

You-or another responsible adult-must be present at the agreed collection time, and the goods must be dismantled where appropriate, securely packaged and ready for collection.

If a collection fails because nobody is available or the goods are not safely prepared, we may charge the reasonable cost of arranging another collection.

Exchanges

If you wish to exchange an unwanted item, please contact us. Subject to availability, we may process this as a return and a new order. Return and redelivery costs may apply.

Faulty or incorrectly supplied goods will be handled in accordance with your statutory rights.

How to contact us

Business name: SKYMETRY LTD
Trading name: Glass Tables Online
Email: support@glasstablesonline.com
Returns address: C/O Byeway Logistics, Unit H,I &J Marconi Courtyard, Earlstree Industrial Estate, Corby, Northamptonshire, NN17 4LT
Company number:  16560173

Model cancellation notice

You may use the following wording, although you do not have to:

To GlassTablesOnline,
I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer’s name:
Customer’s address:
Signature, if submitted on paper:
Date: